Privacy, Terms & Data Deletion

Who we are

FT-Services is a software and automation studio based in Dubai, United Arab Emirates. We build business systems, AI integration, mobile apps and WhatsApp automation for companies in the UAE and the wider GCC. This policy explains what we do with the information you give us through this website, through the assistant on it, through WhatsApp, and through the enquiries and quotations we handle.

FT Services is operated by Rituals Socials LLC FZ, which is responsible for the information described in this policy.

What we collect

Enquiry details you type into our contact or consultation forms: your name, email address, phone or WhatsApp number, company name and what you tell us about your project. Chat content from the assistant on this website: the messages you send and the replies you receive. WhatsApp conversations: your WhatsApp number, the display name your profile shows, and the messages you exchange with us, including anything you send a member of our team. Images and PDF documents you send us on WhatsApp are kept for up to 30 days so our team can review them, and are then deleted. Quotation records: the choices you make, the figures we quoted and the contact details attached to them. Basic usage information from this website: the page you opened, the source that referred you, your screen size and language, and a browser identifier held in a cookie. We record that only after you accept cookies. We do not collect card or bank details anywhere on this website, and we do not run advertising.

Why we use it

To answer you and to prepare the quotation or plan you asked for. To provide, support and improve the service you buy from us. To keep a record of what was agreed between us. To protect the website and our team from abuse, for example by limiting repeated automated requests. To see which pages help visitors, so we can improve them.

What we never do

We do not sell your information. We do not share it with anyone for their own marketing. We do not pass it to advertising networks or data brokers. We do not use your WhatsApp number or email address to send you promotions you did not ask for. If we ever want to send you something marketing related, we ask you first and you can say no.

Who processes it on our behalf

These providers handle data so that we can deliver the service. Our hosting provider, a UAE company, stores this website and our database in the UAE. Meta carries WhatsApp messages between you and us, under WhatsApp's own terms. Backblaze stores the files sent to us and our backup copies. Each of them acts on our instructions for our service only, and none of them may use your information for their own purposes. The AI companies are named in the next section.

AI companies

When the assistant on this website or on our WhatsApp number answers you, and when a business uses AI replies on our WhatsApp Platform, the customer's messages are sent to one of these AI companies to write the reply, and to write a short summary of the customer when a chat closes: Anthropic, Ollama Cloud and OpenRouter. OpenAI receives them only when the business brings its own OpenAI key. Meta writes the replies itself only when the business turns on Meta's AI agent on its WhatsApp number.

Appointments and CRM

When a business books an appointment on our WhatsApp Platform, the customer gets an email with the appointment's time, place and title, the business name, the staff member's first name and email address as the organiser, and a link to answer the invitation. If the business has connected Zoho, Salesforce, HubSpot or Odoo and chosen to send the customer summary, the summary goes to that CRM.

Cookies and analytics

We use a small number of cookies that the website needs in order to work, and one first party analytics cookie that records a page view. Among them is a form token: a cookie that lasts twelve hours, confirms that a form or a counted page view came from this website, and holds no details about you. Our analytics are our own, not a third party tracker, and they log nothing until you accept. You can refuse and keep using the site normally; the only difference is that we count your visit less accurately. You can clear cookies at any time in your browser settings.

How long we keep it

Enquiries, quotations and client correspondence are kept while we may need them to serve you, and afterwards as long as UAE business rules require us to keep records. WhatsApp conversations with our support number are kept so that a colleague can pick up your history where another left it, which is the purpose of the channel. Website usage records are kept as aggregate counts. You can ask us to delete what we hold about you at any time, as described below.

Deleted data and backups

Deleted customers stay in the bin for 30 days so mistakes can be undone, then their data is removed; we keep only their name, ID and deletion date where the law requires records. Deleted data may remain for a time in our encrypted backups and in our hosting provider's encrypted copies of them. A backup is never used to bring deleted data back: every restore removes it again before the system reopens.

How we protect it

Access to your information is limited to the people who need it to serve you. Our credentials live outside the website files, the database is not publicly reachable, and every page that shows customer information requires a signed in member of our team. Traffic to this website and to WhatsApp is encrypted in transit. No system is perfect, so if we ever find a breach that affects you, we tell you and we tell the relevant authority.

Your choices and rights

You can ask us what we hold about you, ask us to correct anything wrong, ask us to delete it, or ask us to stop contacting you. One email to sales@ftservices.ae is enough and we answer within 30 days. If you ask us to delete something we keep for good, such as our payment records (invoices are kept by our accounting provider, not by us), we will tell you exactly what we keep and why. If you are not satisfied with our answer, you may raise the matter with the UAE Data Office.

Children

Our services are for businesses. We do not knowingly collect information from anyone under 18, and if you believe a child has sent us details, tell us and we will remove them.

Changes to this policy

When we change how we handle information, we update this page and change the date below. If a change is significant and we already know you, we also mention it in the conversation we are already having with you.

Contact

Questions about this policy, or any request about your information: sales@ftservices.ae, or our WhatsApp number +971 58 506 2922. Our team answers on business days, usually within 24 hours.