Privacy, Terms & Data Deletion
Three documents in one place: what we do with your information, the terms you accept when you use this website or our free tools, and how to have your data deleted.
Data Deletion
How to have everything we hold about you removed, what we must keep by law, and what happens to WhatsApp data.
Short answer: send one email from the address you wrote to us from, tell us what to delete, and we remove it within 30 days and confirm in writing. Our payment records are the only thing we keep for good; invoices are kept by our accounting provider, not by us.
How to ask us to delete your data
Send an email to sales@ftservices.ae with the subject “Delete my data”, from the same email address you used with us. Tell us which of these you want removed: your enquiry and quotation record, the chat with the assistant on this website, the WhatsApp conversation with our team, or everything. If you are a client, ask from the email address on the account and say which account it is. Nothing else is needed: no form, no account, no fee.
What we delete
Everything that identifies you or your business: your name, email address, phone and WhatsApp number, company name, the text of your enquiry, the messages you sent the assistant on this website, the files you sent us on WhatsApp, and any notes our team attached to your enquiry. Once deleted, they are gone from our live database and from the next backup cycle, and no copy is kept for marketing.
What we must keep
We keep our payment records for good (payments, refunds, subscriptions, AI credit, the billing details they need and the money actions in our history log), and we cannot delete those. They hold the minimum needed to prove a payment: the business name, the amount and the date. Invoices are made and kept by our accounting provider, not by us. We will tell you exactly what we are keeping and why when you ask.
WhatsApp and Meta
Messages on WhatsApp pass through Meta's own systems, and deleting them here does not delete Meta's copy: only you can act on your own WhatsApp account and on the data Meta holds for it. What we can do is remove our copy of the conversation with our team, and stop using that number for anything. Our website assistant is ours alone; its conversations never reach Meta.
How long it takes
We confirm the request the same working day, remove the data within 30 days, and email you when it is done. If some part must be kept, we say which part and why in the same email. Deleted data may remain for a time in our encrypted backups and in our hosting provider's encrypted copies of them. A backup is never used to bring deleted data back: every restore removes it again before the system reopens.
A client account
If you are a client of the WhatsApp Platform and you close your account, we ask you one question: delete your data permanently? If you answer yes, your account's data is wiped 30 days after your access ends, so until then you can export it or change your mind. If you answer no, or your account is suspended or not in use, we keep your data with no end date. Either way we keep the payment records described above.
Ask us to delete your data
One email is enough. We confirm the same working day and remove it within 30 days.