Frequently Asked Questions
Everything you need to know about DOPAS and FT-Services' enterprise software solutions for the UAE, Saudi Arabia and the GCC.
What is DOPAS?
DOPAS (Delivery Operations & Product Administration System) is FT-Services' flagship multi-warehouse ERP/WMS, purpose-built for wholesale distribution. It combines order management, FIFO inventory control, CRM, delivery and driver management, and machine-learning analytics in one platform, built on Django 5.2 and React 19.
What are the key features of DOPAS?
AI-powered order processing from emails and PDFs, multi-warehouse FIFO inventory control for 10,000+ SKUs, machine-learning customer intelligence (RFM analysis and churn prediction), delivery and driver management, role-based access control, real-time dashboards, and integration with Odoo, QuickBooks, Tally and Zoho Books.
How does DOPAS AI order processing work?
DOPAS automatically extracts customer names, PO numbers, line items and totals from emails and PDF attachments, with no manual data entry. Orders flow straight into your database, saving hours and eliminating intake errors. It supports multiple email accounts and processes orders 24/7.
How does DOPAS manage inventory across warehouses?
DOPAS provides FIFO inventory control across multiple warehouses with real-time stock tracking, automated release orders, batch tracking, expiry-date management, low-stock alerts and automated reorder suggestions, with full audit trails and concurrency control for 10,000+ SKUs.
What customer-intelligence features does DOPAS include?
Built-in machine-learning models for RFM (Recency, Frequency, Monetary) analysis, churn prediction and customer behaviour scoring. Identify high-value customers, flag at-risk accounts, and automate sales-rep assignments, with visual dashboards and reports.
Which accounting systems does DOPAS integrate with?
DOPAS synchronises with Odoo, QuickBooks, Tally and Zoho Books, automatically syncing orders, invoices and customer data to eliminate duplicate entry and keep your systems consistent.
Can DOPAS scale for large operations?
Yes. DOPAS is built on a Django 5.2 backend with MySQL and a React 19 frontend, engineered to scale to 10,000+ concurrent users and 10,000+ SKUs with proper indexing and query optimisation.
What other services does FT-Services offer?
Beyond DOPAS, FT-Services provides AI/LLM integrations, machine-learning solutions, WhatsApp Business automation, web and mobile app development, and cloud services across AWS, Microsoft Azure, Google Cloud, DigitalOcean and Cloudflare.
Do you build WhatsApp Business automation?
Yes. We build AI chatbots for 24/7 multilingual customer support, instant order processing through WhatsApp, CRM integration to sync conversations, and automated lead-qualification flows.
Which regions does FT-Services serve?
FT-Services is based in Dubai and serves businesses across the United Arab Emirates, Saudi Arabia and the wider GCC region.
How much does DOPAS cost?
Pricing is tailored to your requirements, business size and feature needs. Contact sales@ftservices.ae for a custom quote and a free consultation.
How do I get a demo or free consultation?
Email sales@ftservices.ae or call/WhatsApp +971 50 915 0391 to schedule a free, personalised DOPAS demo (typically 30 to 60 minutes).
How does DOPAS compare to Odoo or SAP for a UAE distributor?
DOPAS is purpose-built for wholesale distribution, so AI order extraction from PDFs and WhatsApp, FIFO multi-warehouse inventory and driver dispatch work out of the box and typically deploy in 3 to 6 weeks. General ERPs like SAP or Microsoft Dynamics are broader but usually take many months and far higher budgets to configure for the same distribution workflows. DOPAS also keeps your existing Odoo, QuickBooks, Tally or Zoho accounting through two-way sync, so you do not replace the finance tools you already trust.
Is DOPAS locked-in, or can it be customised and extended?
DOPAS is built to be extended, not to lock you in. FT-Services develops it for you and can add custom modules, fields, reports and integrations to fit your exact process, and it connects to the systems you already run through two-way integrations and APIs. You are not stuck with a fixed feature set.
What if I need more than distribution, such as manufacturing, HR or POS?
DOPAS focuses on distribution by design, but FT-Services is a full software studio. For needs beyond distribution, such as manufacturing, HR and payroll, retail POS or e-commerce, we build custom apps and integrations, or connect DOPAS to a specialised tool, so you get one joined-up operation rather than disconnected systems.
Still have questions?
Talk to our team about DOPAS or any FT-Services solution. sales@ftservices.ae · +971 50 915 0391